Account Manager, Customer Success

About the role

LeadVenture (Dealer Spike) is looking for an Account Manager to join its Customer Success team. The role focuses on building and maintaining professional relationships with dealership clients, guiding them to grow their online presence through award‑winning websites and strategic digital marketing solutions.

Key responsibilities

• Understand all facets of Dealer Spike’s suite of website and marketing products and services.
• Perform monthly reporting calls with clients.
• Manage assigned accounts with a focus on revenue growth and retention while delivering exceptional service.
• Promote and sell additional marketing and add‑on website services, providing product training and best‑practice consulting.
• Assess and monitor website and marketing services to ensure quality, success, and proactive traffic/lead generation.
• Collaborate with the Site Production Team to ensure smooth client onboarding and go‑live.
• Handle incoming customer comments, provide solutions, and follow up to ensure resolution.
• Maintain records of customer interactions, process accounts, and file documents.
• Identify retention risk and work proactively to eliminate it.
• Update job knowledge through educational opportunities.

Required profile

• 2+ years of customer service experience.
• 1+ year of digital marketing experience (preferred).
• Experience working with a CRM (preferred).
• Excellent time‑management and organizational skills.
• Strong communication and interpersonal abilities.
• Adaptable, energetic, team‑player attitude.
• Ability to type at least 45 wpm.
• Ability to multitask efficiently.
• Proficiency in Microsoft Word, Excel, Outlook and Google Apps.
• Strong technical aptitude and quick learning capability.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Google Apps
• CRM platforms