Full‑Time Customer Service Agent

About the role

Delta is seeking a full‑time Customer Service Agent to support airport passenger service and ground operations in Belize. The role involves interacting with passengers, handling ticketing, baggage, and ramp duties while ensuring safety and a positive travel experience.

Key responsibilities

• Assist passengers at ticket counters, check‑in, gates and with baggage handling, including locating lost items and processing damage reports.
• Supervise loading and unloading of baggage and cargo, ensuring compliance with Delta’s safety and security procedures.
• Resolve customer issues, service failures and complaints, making decisions that protect both the passenger and the airline.

Required profile

• Minimum 2 years of airline experience and at least a high school diploma or equivalent.
• Must be at least 18 years old, legally authorized to work in Belize, and able to work rotating shifts, weekends and holidays.
• Strong verbal and written communication skills with the ability to work under pressure.

Required skills

• Knowledge of ticketing, reissues and re‑accommodations processes.
• Ability to lift baggage and stand for extended periods.
• Fluency in English; Spanish is a plus.