Human-AI Interaction & UX Expert

About the role

As a Human‑AI Interaction & UX Expert you will shape the conversational experience of TELUS Digital’s AI products. You will work remotely with a global community of specialists to turn AI from a simple tool into a trusted partner for users.

Key responsibilities

• Audit multi‑turn conversational flows to ensure state management, low cognitive load and concise answers.
• Identify and calibrate trust issues where the AI is over‑confident or overly cautious.
• Design and test persona‑based tone guidelines for different industry contexts.
• Evaluate accessibility and inclusivity, testing diverse speech patterns, dialects and non‑standard language.

Required profile

• Bachelor’s degree in Human‑Computer Interaction, Cognitive Psychology, UX Research or Behavioral Economics.
• Native‑level proficiency in your primary language to assess cultural nuance.
• Minimum B1 English proficiency for global collaboration.
• Willingness to complete a subject‑specific qualification exam and ID verification.

Required skills

• None specified – role focuses on research, analysis and design rather than specific software tools.

What we offer

• Hourly rates between $18‑$50 USD, paid per project.
• Fully remote work with flexible scheduling.
• Opportunity to influence AI products used by millions.
• Collaboration with a community of 1 M+ contributors across 20+ domains and 500+ languages.