Remote Healthcare Customer Support Representative

About the role

A women's health product business is looking for an experienced, reliable and customer-focused Remote Healthcare Customer Support Representative to join its dedicated customer support account. You will handle inbound phone calls and emails from individual consumers and medical office representatives on topics such as women's health products, purchasing information and general customer support. The work is fully remote from anywhere in Belize, Monday to Friday, 8:00 AM to 5:00 PM EST, paid weekly in arrears.

Key responsibilities

• Handle inbound customer service calls and emails from consumers and medical office representatives.
• Answer product-related questions, purchasing inquiries and general support requests, giving accurate information about women's health products.
• Communicate with patience, empathy and discretion on sensitive or personal healthcare inquiries, and escalate complex cases to the right team.
• Maintain accurate written communication and protect customer privacy and confidential information.
• Work independently, keeping consistent communication and accountability, and maintain punctuality and attendance.

Required profile

• At least 1 year of call center, contact center or structured customer support experience, preferably inbound calls.
• At least 1 year of healthcare, medical or healthcare-related customer service experience.
• Previous remote work experience, able to work independently and stay accountable.
• Excellent spoken and written English; clear, professional speech and strong grammar and spelling.
• Customer service skills, active listening, empathy and organization.
• Preferred backgrounds: healthcare call centers, patient support, medical practices, pharmacy or women's healthcare customer support.

Technical requirements

• Windows 11 PC (Mac not supported), i5 processor or higher, 16 GB RAM, dual monitors.
• Webcam and wired USB headset, fibre internet with a wired Ethernet connection, backup power solution.
• Microsoft Teams / Office 365.

Hiring process: resume review, pre-screen questionnaire, one-way video interview, pre-screen interview and live interviews. Resumes must be in English. Independent contractor position.