Back-Office Servicing Specialist

About the role

Join Fusion CX as a Back-Office Servicing Specialist to support loan servicing operations. You will manage documents, inboxes, and administrative tasks to ensure accurate and timely processing.

Key responsibilities

• Monitor shared servicing inboxes, route requests, and respond when appropriate.
• Process, index, and upload scanned documents, linking them to the correct loan records.
• Send document requests, track outstanding items, and follow up on missing information.
• Review manufactured‑home relocation requests for eligibility and required approvals.
• Maintain tracking logs, work queues, and perform weekly reconciliations.
• Escalate time‑sensitive issues and protect confidential customer information.

Required profile

• High school diploma or equivalent.
• Strong organizational skills and ability to prioritize multiple tasks.
• Excellent written and verbal communication.
• Attention to detail, accuracy, and consistent follow‑through.
• Integrity in handling confidential information.
• Willingness to learn digital tools and servicing systems.

Required skills

• OneDrive
• Microsoft systems
• Asana
• RadStar
• Earth Class
• FICS Mortgage Servicer
• Proprietary software