Senior Operations Officer

About the role

The Financial Services Commission (FSC) is hiring a Senior Operations Officer in Belmopan, reporting to the Director of External Relations and Operations. The officer oversees the Commission's administrative functions and daily operational support, manages its central electronic records systems (Refcogen and Docuware) and supports project management, operational planning, business continuity and process improvement.

Key responsibilities

• Maintain the central electronic registry by storing, indexing, classifying and coding records and tracking file movement
• Ensure departments use Docuware properly and work with IT on information systems such as Docuware and Refcogen
• Oversee the records retention policy and records-management procedures, and keep file inventories
• Contribute to quarterly audits, performance indicators and service-improvement initiatives
• Help run the complaints process with the Customer Service clerks and maintain the project-tracking database
• Manage assigned projects from start to finish, including scopes of work, estimates, budgets, purchase orders, schedules and documentation
• Supervise the Operations Officer and the Senior Office Assistant, and mentor and train administration staff
• Oversee security, cleaning, hospitality, transportation, errands and facilities across FSC locations
• Recommend policies on security, sanitation, facilities, emergency response, business continuity, fleet and workplace safety
• Monitor procurement of supplies and coordinate maintenance of facilities and equipment
• Prepare weekly, monthly, quarterly and annual work plans and reports

Required profile

• Bachelor's degree in Business Administration, Information Management, Archive Administration or a related field
• 3 years of relevant experience, including supervisory experience
• Fluency in English
• Knowledge of the international financial services sector and the ability to handle confidential information
• Preferred: project management experience

Required skills

• Proficiency with MS Word, Excel and Docuware, and knowledge of spreadsheet and database packages
• Leadership, analytical, problem-solving, reporting and communication skills
• Knowledge of labour laws
• Able to make decisions under pressure and adapt to change