Customer Service Representative – Blended Support

About the role

Fusion CX is seeking Customer Service Representatives in Belize City to provide blended support across voice, chat, and email channels. The role focuses on assisting customers with footwear products, handling inquiries, orders, returns, and general service needs.

Key responsibilities

• Assist customers via voice, chat, and email with orders, product inquiries, returns, and general service needs.
• Provide clear and accurate information about footwear products.
• Handle multiple interactions across different channels using computer systems.
• Troubleshoot customer concerns and resolve issues professionally.
• Maintain a positive customer experience to drive satisfaction and loyalty.

Required profile

• High school graduate, 18 years or older.
• Preferably 6 months of contact‑center experience; freshers are welcome.
• Strong verbal and written communication skills.
• Professional, patient, and customer‑focused attitude.
• Ability to manage multiple interactions and troubleshoot concerns.

Required skills

• Comfortable using computer systems to process customer requests.