Customer Service Specialist - 24/7 Campus Maintenance Support

About the role

CustomerHD BPO, which operates in Belize City, is hiring a full-time Customer Service Specialist for its 24/7 inbound phone support facility. The specialist supports university campus maintenance operations by handling service requests, documenting maintenance issues and routing concerns such as HVAC, plumbing, heating, cooling and electrical issues to the right teams. Shifts are afternoon/evening (1:00 PM - 10:00 PM) and overnight (9:00 PM - 6:00 AM).

Key responsibilities

• Handle inbound calls about campus maintenance and facilities issues.
• Log and document service requests accurately in client systems.
• Ask detailed follow-up questions to assess maintenance needs and urgency.
• Route HVAC, plumbing, electrical and general repair issues to the appropriate departments.
• Maintain accurate notes in CRM systems such as Five9 and Maximo.
• Communicate clearly with end users and follow structured workflows and client processes.
• Work efficiently in a high-volume, fast-paced contact center.

Required profile

• English proficiency required.
• Previous customer service or call center experience preferred.
• Experience in property management, HOAs, HVAC, plumbing or maintenance is an asset but not required.
• Strong attention to detail, accuracy in documentation, and ability to follow structured processes.
• Excellent communication, active listening, critical thinking and problem-solving skills; comfortable multitasking across systems.

What we offer

• Paid on time, every time, with full hourly paid training.
• Daily training cash bonus during the first week, taxi services and a complimentary meal on the first day.
• Casual dress code, recognition programs and bonuses (including Employee of the Month, Quarter and Year).
• Vacation and sick leave, volunteer opportunities and training and development programs.