Customer Service Representative

About the role

The Customer Service Representative provides high‑touch support across multiple channels, helping clients buy and sell vehicles while resolving issues in real time.

Key responsibilities

• Deliver end‑to‑end support via phone, email, chat and SMS, aiming for first‑contact resolution.
• Collaborate with internal and cross‑functional teams to resolve complex inquiries.
• Handle high‑volume inquiries using core operational tools and data‑tracking systems.
• Meet or exceed quality guidelines and performance metrics.

Required profile

• High School Diploma or equivalent.
• Minimum 6 months experience in a customer service or contact‑center environment; automotive or logistics background preferred.
• Flexibility to work evenings, weekends and holidays as needed.

Required skills

• Proficiency with Microsoft Office products.
• Experience using customer management software.