Intake Specialist (U.S. Law Firm Clients)

About the role

A U.S.-based boutique law firm is hiring an Intake Specialist to serve as the first point of contact for prospective clients. The role is fast-paced and phone-intensive, focusing on legal intake interviews, gathering case information and delivering an excellent client experience. It is fully on-site in Belize City or Belmopan, Monday to Friday, 8:30 AM to 5:30 PM PST.

Key responsibilities

• Conduct intake interviews with prospective clients.
• Gather and document case information accurately and efficiently.
• Assess potential cases and carry out preliminary research when needed.
• Schedule consultations and coordinate communication with attorneys.
• Maintain detailed records and update case information in real time.
• Provide a professional, empathetic and client-focused experience throughout the intake process.

Required profile

• Minimum 6 months of legal intake experience with a law firm or legal services provider.
• Experience supporting U.S.-based clients.
• Experience conducting legal intake interviews and collecting case-related information.
• Advanced/Fluent English (C1+).
• High school diploma required.