Medical Customer Service Agent

About the role

We are seeking a compassionate, detail‑oriented Medical Customer Service Agent to support patients who rely on essential medical supplies. The role involves handling refill orders, returns, exchanges, and general inquiries while collaborating with healthcare providers and internal teams.

Key responsibilities

• Assist patients with monthly medical supply refill orders and process returns/exchanges.
• Enter and update patient order information accurately, maintaining up‑to‑date records.
• Prioritize order information from care coordinators and assisted living facilities.
• Communicate with internal teams using company tools such as Yammer.
• Protect patient confidentiality and escalate issues when necessary.

Required profile

• Previous call‑center or customer service experience.
• Strong verbal and written communication skills.
• Typing speed of at least 35 WPM.
• Ability to handle sensitive and confidential information professionally.
• Comfortable working in a fast‑paced, voice‑based environment.

Required skills

• Yammer (company communication tool)