Patient Advocate

About the role

We are seeking a compassionate Patient Advocate to join our growing healthcare team. In this on‑site position you will become the trusted point of contact for patients throughout their care journey, delivering empathetic and professional support.

Key responsibilities

• Handle inbound calls from patients interested in healthcare services and follow up on online inquiries.
• Guide patients through appointment scheduling and provide clear, service‑oriented communication via phone, email, and SMS.
• Accurately document all interactions in CRM, EMR, or other management systems.
• Listen actively, assess patient needs, and offer appropriate guidance.

Required profile

• Previous phone‑based customer service experience in a high‑volume call environment.
• Advanced English proficiency (C1+) with strong verbal communication skills.
• Stable work history and ability to work independently from a professional home office.
• Empathy, emotional intelligence, and active listening.

Required skills

• Experience with CRM platforms.
• Knowledge of EMR/EHR systems.
• Familiarity with medical office or practice management systems.