Operations Manager - The Placencia Resort, Belize

About the role

The Operations Manager leads the day-to-day rooms operation of The Placencia Resort, a 90-room beachfront resort on Maya Beach, Placencia Peninsula, Belize, which is undergoing a full renovation in 2027. Reporting to the General Manager, the manager oversees Front Office, Housekeeping and Maintenance and supports the spa, pool and recreation areas. The role is 100% onsite, permanent and pays $2,000 USD gross per month.

Key responsibilities

• Run the daily operation of Front Office, Housekeeping and Maintenance, keeping rooms clean, well maintained and welcoming
• Set up and run a guestroom inspection programme, including preventive maintenance checks, tracked in the hotel's service optimization system
• Review room data and inspection results to prioritize cleaning, maintenance and capital needs
• Coordinate arrivals, room assignments and VIP and loyalty member planning with Front Office and Housekeeping
• Oversee linen, guest supplies and equipment inventories and purchasing within budget
• Gather guest feedback, monitor satisfaction surveys and reviews, and handle service recovery in line with brand procedures
• Help transition rooms operations to Remington Hospitality systems and processes, and prepare the team for new brand standards at reopening
• Build departmental structure, staffing plans, schedules and procedures
• Recruit, train and develop team members, and ensure required brand, service and compliance training is completed
• Manage rooms division labour, payroll and expenses against budget, and ensure health, safety and security compliance
• Take part in brand quality assurance audits and act as Manager on Duty when scheduled

Required profile

• 3-5 years of progressive rooms division or hotel operations leadership experience, preferably in a resort
• Experience leading Front Office and Housekeeping; maintenance or engineering oversight is a plus
• Hotel opening, transition or renovation experience strongly preferred
• Bachelor's degree in Hospitality, Business or a related field preferred but not required
• English fluency; Spanish is a plus
• Regular attendance, with flexibility for evenings, weekends and holidays

Required skills

• Working knowledge of property management systems such as Opera and HotSOS, or similar
• Proficiency in Microsoft Office

What we offer

• $2,000 USD per month base salary, subject to Belize income tax and social security deductions
• Paid annual vacation, paid sick leave and paid public holidays under the Belize Labour Act
• Social Security coverage through the Social Security Board
• Relocation and temporary housing assistance may be available, subject to approval
• Work permit support may be available for qualified candidates