Technical Support Specialist III

About the role

LeadVenture is seeking a Technical Support Specialist III to provide front‑line assistance to customers using the Dealer Spike web platform. You will work with a ticket‑based system, handling inquiries via phone, email, and chat while also maintaining and updating client websites.

Key responsibilities

• Maintain, update, and implement changes to client websites using HTML, CSS/LESS, and JavaScript (jQuery).
• Respond to customer requests through chat, email, and inbound/outbound calls.
• Resolve issues within reasonable timeframes and provide platform education to customers and teammates.
• Create and maintain content for the Dealer Spike Knowledge Base.
• Assist peers and supervisors with low‑level escalations.
• Participate in training sessions on new web technologies and product features.

Required profile

• Strong written and verbal communication skills.
• Critical thinking and problem‑solving abilities.
• 2+ years of customer service experience (preferred).
• 1+ years of web development experience (preferred).
• Comfortable working in a team with frequent interruptions.
• Clear speaking voice and good phone etiquette.

Required skills

• HTML
• CSS (including LESS or SASS)
• JavaScript
• jQuery library
• Responsive, mobile‑first web design
• Bootstrap or Flexbox CSS frameworks
• Cross‑browser compatibility and accessibility concepts