Bilingual Customer Service Specialist

About the role

The Bilingual Customer Service Specialist will be the primary point of contact for homeowners, residents, board members, and property managers within Homeowners Association (HOA) communities. Working from our Belize City office, you will handle inquiries via phone and email, providing accurate information on accounts, community rules, maintenance, amenity reservations, assessments, violations, and architectural requests.

Key responsibilities

• Respond to inbound calls and emails from HOA members, addressing questions about account details, community policies, and service requests.
• Process maintenance requests, amenity reservations, and architectural approvals in accordance with community guidelines.
• Document interactions in the company’s support system and follow up to ensure timely resolution.
• Escalate complex issues to senior staff while maintaining a high level of customer satisfaction.
• Collaborate with property managers and board members to relay important updates and announcements.

Required profile

• Excellent verbal and written communication skills in English and a second language (e.g., Spanish).
• Strong problem‑solving abilities and attention to detail.
• Customer‑focused attitude with the ability to remain calm under pressure.
• Reliability to work scheduled shifts, including early mornings or late evenings when required.

Required skills

• Proficiency with phone and email communication tools.

What we offer

• Timely hourly pay, including a paid training period.
• Daily cash bonus during the first week of training.
• Taxi service for early‑morning or late‑evening shifts.
• Complimentary meal on the first day and foosball tables for breaks.
• Casual dress code and regular employee recognition programs (donuts, swag, vouchers, phone top‑up cards).
• Employee of the Month, Quarter, and Year awards with bonuses.
• Vacation and sick leave benefits.
• Company swag and volunteer opportunities.