Customer Service Specialist – AI Training

About the role

This hourly, remote contractor position involves acting as a Customer Service Subject Matter Expert to create realistic, human‑enacted support conversations that train speech‑to‑speech AI agents. You will draw on your professional experience in client communication, issue resolution, and support workflows to ensure the dataset reflects genuine interactions.

Key responsibilities

• Develop AI training content by creating natural customer service conversations across realistic support scenarios.
• Optimize AI performance by evaluating and ranking AI responses to improve accuracy, fluency, and contextual relevance.
• Ensure model integrity by testing AI models for inaccuracies or biases and validating reliability across use cases.

Required profile

• Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or related field, or equivalent professional experience.
• 2+ years of professional customer service experience with proven expertise in client communication, issue resolution, and support workflows.
• 1+ year of experience in AI training activities such as data annotation, AI evaluation, or model training.
• Strong knowledge of end‑to‑end customer support processes, including issue identification, troubleshooting, escalation, and resolution.
• Excellent spoken English (C1+ level, US only) with clear, fluent verbal communication.
• Hands‑on experience managing customer inquiries, complaints, service requests, and escalations across diverse scenarios.