Member Services Coordinator

About the role

The Member Services Coordinator handles member inquiries, renewals, payments and onboarding, working Monday to Friday, 8:00 a.m. to 5:00 p.m. CST. The schedule is 3 months on-site followed by remote work.

Key responsibilities

• Respond to member inquiries by email, phone and support platforms
• Manage renewals, payments, account access and event registrations
• Maintain and update member databases and records
• Support onboarding of new members and follow up on requests, tickets and ongoing projects
• Coordinate administrative activities, meetings and documentation
• Resolve inquiries promptly using CRM tools and other technology platforms

Required profile

• At least 2 years of experience in customer service, administrative support, coordination or similar roles
• Advanced English (C1), written and spoken
• Stable employment history
• Ability to work independently and manage several tasks at once

Required skills

• Experience with CRM systems, databases or ticketing platforms
• Strong computer skills and quick learning of new systems
• Preferred: membership organization experience, event coordination, member management platforms, AI and productivity tools