Client Advisor (Remote)

About the role

As a Client Advisor at Toptal you will be the first point of contact for inbound small- and medium-sized business inquiries. You will respond quickly, understand the client’s business problem, connect them with the right specialists and guide them through the sales journey.

Key responsibilities

• Respond to immediate-assistance requests within five minutes.
• Conduct high-energy discovery calls to diagnose client needs and business objectives.
• Explain Toptal’s value proposition across talent, hiring, payroll and AI-driven services.
• Qualify opportunities, manage active pipelines and coordinate with specialists for deeper expertise.
• Maintain client engagement throughout technical stages and resolve issues that could delay decisions.
• Balance new inbound inquiries with ongoing opportunities to drive conversions.

Required profile

• Ambitious and competitive with a strong drive for client service.
• Curious about how businesses operate and eager to develop consultative selling skills.
• High energy, able to handle a fast-paced, high-volume inbound environment.

Required skills