Service Operations & Maintenance Technician - Placencia

About the role

Digi is hiring a Service Operations & Maintenance Technician based in Placencia, Belize, working on site and reporting to the Service Operations and Maintenance Manager (West). The technician maintains and repairs the outside plant network, carries out customer installations, troubleshoots network faults and resolves trouble tickets.

Key responsibilities

• Investigate and resolve trouble tickets and carry out preventive maintenance
• Perform end-to-end installations and repairs for residential customers
• Replace passive layer elements and carry out splicing and repairs on fibre and copper networks
• Maintain outside plant infrastructure and assist with network optimisation
• Manage incidents and network issues, including disaster recovery situations
• Exceed customer expectations in installations and fault management

Required profile

• Associate degree in Computer Science or a technical or science-related field
• At least 2 years of experience in a related field
• Familiarity with fixed broadband and mobile networks
• Valid driver's permit
• Strong attention to detail, teamwork, organisation, planning and problem-solving skills

Required skills

• Outside plant tools such as OPM, OTDR, VFL
• Mechanical or fusion splicing
• Preferred: fibre optic certification such as CFOT or CFOS/T/S